Cruise Terminal Operations You Can Rely On
Professional terminal management for seamless passenger experiences at Seattle’s Pier 91 — and, in the future, additional PCST-operated cruise terminals.
Quick Passenger Resources
Headed to Pier 91 in Seattle?
These quick links provide the essential information travelers need most directions, parking, baggage details, accessibility support, and more, all in one easy place.
About us
Seamless Cruise Terminal Operations
- Integrated terminal and shoreside services
- Strong planning, coordination, and real-time responsiveness
- Experienced teams dedicated to safety and customer satisfaction
- Proven service delivery backed by Nautilus’ century-long maritime expertise
- We’re here to make every sailing—from arrival to departure—a seamless and memorable experience.
What We Do
Reliable Cruise Terminal Operations & Port Facility Management
PCST serves as the operational partner for cruise lines, ship agents, and port authorities — managing every shoreside process required to move thousands of travelers safely, efficiently, and predictably through the terminal. As part of Nautilus International Holding Corporation, we are committed to operational excellence, strong partnerships, and a world-class guest experience.
Terminal Planning & Development
Embarkation and debarkation workflow modeling. Baggage system planning
CBP, TSA, and port agency coordination. Equipment, staffing, and capital planning
Terminal & Vessel Operations
Gangway and vessel interface operations. Guest flow management during embarkation and debarkation. Baggage handling and screening logistics. Traffic control, parking management, and shuttle coordination.
Safety & Security Support
Access control and credentialing support. CCTV and security systems oversight (as applicable per client). Emergency response planning and coordination
Compliance with all federal, state, and port requirements
Environmental & Sustainability Initiatives
Energy-efficient terminal operations, Waste-reduction programs
Shore power and emissions-reduction support (where available), Environmental monitoring and reporting in partnership with clients
FAQ’s
Frequently Asked Questions
Do I need to arrive at a specific time for check-in and boarding?
Yes. Confirm your check-in window with your cruise line before you arrive. Boarding times and arrival windows vary by cruise line and sailing, so always follow the timing listed in your cruise documents.
Where should I go when I arrive at the terminal?
Follow posted signs for passenger drop-off and parking. Once inside the terminal, clearly marked entrances, signage, and staff will guide you through check-in and security screening.
Where is parking, and is there a shuttle to the terminal?
Parking is available on-site in a secure lot. A complimentary shuttle operates on cruise days to transport guests between the parking lot and the terminal entrance.
How do I get from the airport to the cruise terminal?
You can use taxi, rideshare, shuttle services, or public transportation. It is recommended to plan transportation in advance, especially during peak cruise days and rush-hour traffic.
I cannot find my luggage. Who do I contact?
If your luggage is missing after disembarkation, contact your cruise line first since baggage handling and tracking is managed through the ship. If you believe you lost an item inside the terminal, contact us through the Contact page.
Where is Lost and Found located?
For items lost onboard your ship, contact your cruise line for onboard Lost and Found. For items lost in the cruise terminal, please contact us through the Contact page.
