Services
Providing Comprehensive Cruise Terminal Operations
PCST and Metro offer an integrated suite of cruise terminal and shoreside services designed to support both daily operations and long-term planning. We customize operations for each port and each cruise line – because every vessel, brand, and terminal has unique needs.
Terminal Planning & Development
- Embarkation and debarkation workflow modeling
- Baggage system planning
- CBP, TSA, and port agency coordination
- Equipment, staffing, and capital planning
Terminal & Vessel Operations
- Gangway and vessel interface operations
- Guest flow management during embarkation and debarkation
- Baggage handling and screening logistics
- Traffic control, parking management, and shuttle coordination
- Vendor and concession management
Safety & Security Support
- Access control and credentialing support
- CCTV and security systems oversight (as applicable per client)
- Emergency response planning and coordination
- Compliance with all federal, state, and port requirements
Environmental & Sustainability Initiatives
- Energy-efficient terminal operations
- Waste-reduction programs
- Shore power and emissions-reduction support (where available)
- Environmental monitoring and reporting in partnership with clients
About us
Seamless Cruise Terminal Operations
- Integrated terminal and shoreside services
- Strong planning, coordination, and real-time responsiveness
- Experienced teams dedicated to safety and customer satisfaction
- Proven service delivery backed by Nautilus’ century-long maritime expertise
- We’re here to make every sailing—from arrival to departure—a seamless and memorable experience.
FAQ’s
Frequently Asked Questions
What time can I board the cruise ship?
Boarding times vary by cruise line and sailing. Confirm your check-in window and arrival time in your cruise documents, and arrive during your assigned window whenever possible.
Do we need a Canadian visa if we are not US or Canadian citizens?
It depends on your passport and how you are entering Canada. Some travelers need a Canadian visitor visa (temporary resident visa) to arrive by cruise ship, even if they do not plan to get off the ship in Canada. Others are visa-exempt and only need a valid passport when arriving by cruise ship. For the most accurate answer for your country, use Canada’s official tool to check your entry requirements before you travel.
What is the cut-off time for boarding the cruise ship?
Plan to arrive at least two hours before sailing. Boarding cut-off times vary by cruise line, and late arrivals can be denied boarding. Always follow the cutoff time listed in your cruise documents.
How do I get from the airport to the terminal?
Common options include taxi, rideshare, shuttle services, and public transportation. If you are traveling on a tight schedule, arranging transportation in advance is recommended.
Do you offer wheelchair transport support?
Yes. A wheelchair transport zone is available, and accessibility support can be requested. If you need assistance, let your cruise line know in advance and notify terminal staff when you arrive.
Where can I find the most up-to-date sailing schedule for Pier 91?
View the Pier 91 sailing schedule here for the latest cruise season schedule and ship information.
